Zomato (Now Eternal) Lays Off 500-600 Customer Support Employees: What Led to This Decision?
Zomato (now Eternal) has laid off 500-600 employees from its customer support division, citing non-performance. However, reports suggest that many workers were terminated without prior notice. With the rise of AI-driven support and cost-cutting measures, is this the beginning of a shift in the food delivery industry? Read on to explore the reasons behind the layoffs, employee concerns, and what this means for the future of customer service jobs.