Service technicians, also referred to as field service technicians, are responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs. They will often go to their client’s business or home to install something or make repairs. Service technicians may work on appliances, automobiles, computers and many other things.
What responsibilities are common for Service Champion jobs?
- Install new products, and test them to ensure they are working correctly
- Educating the client on how to use and maintain their device
- Perform maintenance and provide customer support
- Diagnose problems and come up with solutions to repair them
- Order parts needed for repairs if needed
- Fill out detailed reports and keep records on services that have been performed
- Explain issues with equipment and repairs to customers
- Build and maintain relationships with customers
What are the typical qualifications for Service Champion jobs?
- Ability to install, repair, service, test and troubleshoot equipment
- Must be able to read blueprints and diagrams
- Ability to work flexible hours and work around a changing schedule
- Excellent communication, interpersonal and diagnostic skills
- Working knowledge of the equipment needed for the job
- Ability to work independently without much supervision
- Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
- driver’s license and reliable transportation
- Ability to effectively manage time